KeyCare Dental answers every call, fills every gap in the schedule, verifies benefits before the patient sits down, and follows up on the treatment that never got booked — so your front desk stops firefighting and your chairs stop sitting empty.
Built for practices like these
Illustrative practice names shown for demonstration. Not customer references.
One system of record for calls, chairs, benefits, and follow-up — instead of six tabs, a whiteboard, and a sticky note.
Answers on the first ring at 7am, at lunch, and at 11pm. It books, reschedules, quotes what's on file, and hands off to a human the moment a call needs one — with a transcript written back to the chart.
A same-day cancellation triggers an intelligent waitlist sweep — the right procedure length, the right provider, the right patients — and texts them in priority order until the chair is booked.
Benefits pulled and re-checked before the appointment, not the morning of. Breakdowns, remaining maximums, and frequency limits land in the schedule — then claims go out clean and get tracked to payment.
Every diagnosed-but-unscheduled case gets a running dollar value and an owner. Automated sequences explain the treatment, show the patient's real cost after benefits, and offer the next open slot.
Hygiene recall runs itself: due dates, unused benefits before year-end, lapsed patients, and reactivation campaigns — sent on the channel each patient actually replies on, with replies routed to the front desk.
Production and collections, hygiene reappointment rate, case acceptance, call answer rate, and open chair time — per provider, per location, per day. Exportable, and the same numbers everyone argues from.
These are published industry figures about dental practices generally — not results from KeyCare Dental customers. They describe the problem the platform is built to close.
of inbound dental calls go unanswered during business hours. Every one of them is a patient who calls the next practice on the list.
Industry research on dental practice call handling
of diagnosed treatment is never scheduled. The case was accepted clinically and then quietly disappeared from the schedule.
Industry research on treatment plan conversion
Over 70% of patients want to book online, while only about 10% of practices offer it — a gap that sends new patients to whoever does.
Industry research on patient booking preferences
Figures above are cited as general industry research on dental practices. KeyCare Dental does not present them as measured customer outcomes, and results for any individual practice will vary.
Everyone at the practice gets a login. Pricing scales with locations and call volume, not with how many people you hire.
For a single practice that mainly needs the phone covered and the schedule full.
The full operations platform — phones, chairs, benefits, and follow-up in one system.
For DSOs and multi-location groups that need one roll-up and one standard.
Billed monthly, cancel anytime. Volume pricing available above five locations.
No. KeyCare Dental runs alongside your existing PMS and syncs the schedule, patients, and treatment plans. Your clinical records stay where they are — we handle the operations layer around them.
It transfers. Clinical questions, emergencies, upset patients, and anything outside its configured scope go to a human immediately during office hours, or take a message with a callback commitment after hours. Every call is transcribed and logged either way.
Data is encrypted in transit and at rest, access is role-based, and every record touch is audit-logged. The platform is built on a HIPAA-ready architecture and we sign a BAA before any patient data moves.
Typical single-location onboarding is scoped in weeks, not quarters: connect the PMS, import the schedule and patient base, configure your providers and appointment rules, then run the AI receptionist in after-hours-only mode until your team is comfortable turning it on full time.
It's built to stop them drowning, not to replace them. The platform absorbs the repetitive work — the third confirmation call, the benefits check, the recall list — so your team spends its time with the patient standing in front of them.
Yes — the demo environment is open with sample practice data, no sales call required. Book a walkthrough when you want it mapped to your own schedule, providers, and payer mix.
Open the demo environment now, or book a 30-minute walkthrough and we'll map it to your practice.
No card required for the demo environment.